Returns & Exchanges

Damaged, defective, or wrong item? That's on us. Contact us within 30 days of delivery with a photo of the problem and we'll replace the item or refund you — your choice.

Changed your mind, or ordered the wrong size? Because each item is made to order, we can't accept returns for change of mind or for a size ordered in error. Please check the size charts before ordering — and if you're between sizes or unsure, ask us first, we're glad to help.

Package lost in the mail? Contact us and we'll sort it out — replacement or refund.

How to reach us: the Contact page on this store, or through NBSS.ca. Refunds go back to your original payment method.